I am not receiving E-mail from submissions

  • Profile Image
    voumecasaremmaringa
    Asked on July 13, 2013 at 05:01 PM

    I don't receive e-mail when someone submition. What should I do?

  • Profile Image
    jonathan
    Answered on July 13, 2013 at 05:38 PM

    Hi,

    I test submitted your form https://www.jotform.com/31934802926862

    You can see my test in your submissions page

    And when I check the email logs, it indicates that emails were sent successfully to your recipient email (your email account)

     

    Please check also your email inbox spam filter or junk folder, it is possible that the emails were filtered out. In the form notification email, try testing the email using the Test Email  button. It should send you a test message to your email address.

     

    Inform us if the issue persist.

    Thanks.

  • Profile Image
    voumecasaremmaringa
    Answered on July 13, 2013 at 05:42 PM
    Yes, I received this one. but I don't receive when someone submition on
    "contato" form. Can you try, please?
    2013/7/13 JotForm Support Forum
  • Profile Image
    jonathan
    Answered on July 13, 2013 at 06:06 PM

    Hi,

    I just tested your Contato form in your website 

    http://www.voucasaremmaringa.com.br/p/contato.html#.UeHOH41mDdc

    The email logs indicates the test being sent successfully.

    Please inform us if issue persist.

    Thanks.

     

    ======================================

    /var/log/jotform/amazonSES.log:[13/Jul/2013:18:00:23 -0400] 31026547396659 AmazonSES Sent email to ######@###il.com - MessageID:0000013fda0c8c99-b9413e1e-ac5d-42d2-905b-4e7079056afc-000000 - RequestId:9dad4307-ec07-11e2-8dfc-91769e47f5f9