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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving E-mail from submissions

    Asked by voumecasaremmaringa on July 13, 2013 at 05:01 PM

    I don't receive e-mail when someone submition. What should I do?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on July 13, 2013 at 05:38 PM


    I test submitted your form https://www.jotform.com/31934802926862

    You can see my test in your submissions page

    And when I check the email logs, it indicates that emails were sent successfully to your recipient email (your email account)


    Please check also your email inbox spam filter or junk folder, it is possible that the emails were filtered out. In the form notification email, try testing the email using the Test Email  button. It should send you a test message to your email address.


    Inform us if the issue persist.


  • Profile Image

    Answered by voumecasaremmaringa on July 13, 2013 at 05:42 PM
    Yes, I received this one. but I don't receive when someone submition on
    "contato" form. Can you try, please?
    2013/7/13 JotForm Support Forum
  • Profile Image
    JotForm Support

    Answered by jonathan on July 13, 2013 at 06:06 PM


    I just tested your Contato form in your website 


    The email logs indicates the test being sent successfully.

    Please inform us if issue persist.




    /var/log/jotform/amazonSES.log:[13/Jul/2013:18:00:23 -0400] 31026547396659 AmazonSES Sent email to ######@###il.com - MessageID:0000013fda0c8c99-b9413e1e-ac5d-42d2-905b-4e7079056afc-000000 - RequestId:9dad4307-ec07-11e2-8dfc-91769e47f5f9