What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error: Oops! Form not found...

    Asked by erikklass on July 14, 2013 at 09:35 PM

    Hi,

    I have a form on my website, and I'm getting the following error:

    Oops!

    Form not found: Form Id is missing or irregular.

    Details: File: /www/v3/builds/72c8f13e274b17f646c81384a8f1ff46438f8285/lib/classes/Submission.php Line: 318

     

    The webpage is: http://www.thetutorsystem.com/purchase.html

    This error occurs when I hit the "Buy The Tutor System Now!" button.

     

    Any ideas?

    Page URL:
    http://www.thetutorsystem.com/purchase.html

    purchase www
  • Profile Image

    Answered by dinesh-it on July 14, 2013 at 11:06 PM

    Hi, I just Did a test submission on your form direct URL and it is working fine. I found that you have used the form source code in your web page. I suggest you to embed form iframe code to avoid such problem. Or if you need source code means, please delete the code from your page and copy the new code. It seems some error made when you copy the form source.

    Let us know the result.

    Feel free to ask if you need further assistance.

    Thank you.

  • Profile Image

    Answered by erikklass on July 15, 2013 at 02:39 PM

    Hi,

    Thanks for your response. I just checked and I am still having the same issue (even after refreshing the page). Can you explain what you mean by "embed form iframe code"? I'm not a programmer, but can cut and paste the code, if you explain: (1) where to grab the code and (2) how to know what to overwrite (from where to where in the exsiting code).

     

    Thanks.

  • Profile Image

    Answered by sidharth_kch on July 15, 2013 at 03:14 PM

    @erikklass

    Have you implemented any changes in your form's source code?

    Please refer this guide on how to get your form's iFrame embed script: http://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code

    Let us know if you need further assistance.

    Thanks,

    Sidharth