- markashtonAsked on July 15, 2013 at 05:56 AM
Some genius has integrated the thumbnail popup in reports. This is a great feature. So thanks
However, the thumbnail popup is often/nearly always the wrong orientation ... ruining its good intention and value for the most part as you have to crick your neck to see any of them!
Now ... the filepicker image is always the correct orientation. This is because the filepicker service handles EXIF data that advises on the orientation of the photo ... important with smartphone photos sa they could be any way up.
Now I'm not sure whether this is the EXIF data thing but it happens with all your thumbnails regardless of upload type - default upload filepicker upload, whatever ;-)
But I note that all thumbnails are in a landscape box ... which will be restrictive for portrait photos ... take a look at the thumbnails on this report ... http://www.jotform.com/table/31884686333060 Yep ... that's a landscape box whether it be a portrait photo or landscape.
So is this a factor affecting image display orientation?
In any case can I request that portrait photos be shown in a portrait thumbnail box and landscape photos in a landscape thumbnail box
- JotForm SupportEltonCrisAnswered on July 15, 2013 at 11:08 AM
I am already convinced about this since this is related to the thread you've submitted weeks ago. I have now forwarded this to our higher team. We'll see what they can come up for this request.
- JotForm FounderaytekinAnswered on July 15, 2013 at 11:32 AM
I opened a feature request ticket about it. Thanks for reporting the problem Mark.
- markashtonAnswered on July 15, 2013 at 12:52 PM
Do you think this more of a bug than a feature Request?
- markashtonAnswered on July 19, 2013 at 07:50 AM
Check this thread ... will render this problem obsolete ... but for grid report ...
- markashtonAnswered on July 20, 2013 at 02:08 PM
Hi guys ... now we have pop-ups in both reports - we need to get the orientation correct.
All thumbnail pop-ups are displayed landscape regardless of whether photo was portrait or landscape.
See the thumbnail on report and then click to see image in new window - can you see they are not consistent i.e. thumbnail is incorrect: http://www.jotform.com/grid/32005060010024
I believe there may be an exif problem too as highlighted above.
Let me know if I can help - I'll test too.
- JotForm SupportjonathanAnswered on July 20, 2013 at 03:17 PM
Thank you for the additional details.
The ticket for this feature is still open, and I am sure the developer assigned the task have noted your latest message.
You will be notified when new updates are available.
- markashtonAnswered on July 21, 2013 at 02:14 PM
I am wondering whether the orientation problems are simply a consequence of the fact that the thumbnail generated is always in landscape mode. Of course, a portrait mode picture would either be compressed to fit the space ... which doesn't seem to be the case ... or displayed in the wrong orientation as landscape.
So, in a nutshell ... I believe that making portrait images load in a portrait thumbnail ... and landscape in a landscape thumbnail ... will correct the orientation problem.
If not ... then the problem is EXIF data-related ... but as Filepicker handles this element I would be surprised if there was an image orientation problem once the above was implemented
- markashtonAnswered on July 23, 2013 at 02:32 PM
I have been advised in another thread that the orientation problem is fixed.
I have tested the claim that the orientation in reports has been fixed and can confirm this is not the case ...
This report on my machine shows all thumbnails in incorrect orientation i.e. horizontal when should be vertical: http://www.jotform.com/grid/32034912049044
It looks like the problem is EXIF related
- markashtonAnswered on July 25, 2013 at 09:53 AM
I have done a stack load of testing and fantastically the solution to our problem is so godam easy ... remember we are talking photos taken with smartphones here (nearly all)
Check the orientation of this filepicker url in Internet Explorer:
Now check the orientation of this filepicker url in Internet Explorer... with just the height amended:
Orientation corrected .... all our problems are solved applying the append convert thing.
So, specifically ... for the thumbnail pop-up we need to reference the filepicker url ... but by using the convert command for whatever the height of the thumbnail is:
Can this be applied to the filepicker images please ... I bet they will all be the correct orientation in pop-ups then on both the html and grid reports ... job done
If you look at this report evry thumbnail is wrong: http://www.jotform.com/grid/32005060010024
Please ... Please fix this
Please come back to me to test ... in real-time
- JotForm SupportjonathanAnswered on July 25, 2013 at 10:55 AM
Thank you for this detailed info. Your latest message is noted.
Our higher support will provide updates when available.
- markashtonAnswered on July 26, 2013 at 05:41 AM
Doing this tremendously small bit of engineering will result in every user of a grid report seeing their thumbnails the correct way up on any device.
Would you be kind enough to consider doing it ... I'd be very grateful ... The solution is above ... and came about in a Eureka moment
- KadeJMAnswered on July 26, 2013 at 09:38 AM
Hi Mark, this one has also been assigned now as well. So you'll be updated here as soon as the developer assigned to this issue has taken care of it.
- markashtonAnswered on July 29, 2013 at 04:24 AM
Hi, I have provided the solution to this above. Anyone disagree?
Please fix. If I could do it ... I would
Thanks Regards Mark
- JotForm SupportWelvinAnswered on July 29, 2013 at 06:08 AM
We'll surely update you for any progress made about this thread. Still, thanks for your patience and understanding.
- markashtonAnswered on July 29, 2013 at 08:09 AM
No patience or understanding ... its costing me money ... why can't this be done ... I've provided you with an elegant solution to a problem ... Is there anyone assigned to it?
- dinesh-itAnswered on July 29, 2013 at 09:52 AM
Hi Mark, Yes! One Developer was already assigned to your request and it is marked as important. We Will Update you once we get an Update from developer.
- markashtonAnswered on July 31, 2013 at 09:25 AM
The only thing you have to do to get the thumbnail showing the correct way up is to add this to the filepicker image ...
Try IE ... check both ... see the difference
Can this be applied to the Thumbnails please - it cannot be used in its currect state ... one comes across as a rank amateur
- markashtonAnswered on July 31, 2013 at 09:57 AM
This is what my client has to use then? http://www.jotform.com/grid/32005060010024
Not only does the thumbnail not load ... it always the incorrect orientation.
- KadeJMAnswered on July 31, 2013 at 11:08 AM
Mark, I can see what you're talking about for this and thank you for pointing that out. I think we're already aware of the orientation issue from previous threads. I feel confident that our Developers will more then likely have this fixed before long.
- JotForm SupportkennethAnswered on August 13, 2013 at 05:58 AM
Update: with the new features added to embed image directly to the grid/table report instead of a link. Orientation can now be auto-corrected. But it only works for filepicker links at the moment. We will update you again once all images in the report will be able to get the same functionality.
- markashtonAnswered on August 13, 2013 at 03:03 PM
The orientation for filepicker images ... as embedded thumbnails ... seems to be totally correct.
I will let you know by this thread if I find any problem with orientation with filepicker images in html/grid reports ...
Thanks for the update and implemeting this ... grately appreciate it Ken
- markashtonAnswered on August 16, 2013 at 06:10 AM
Just testing orientation in all browsers ..
All thumbnails are correct in every browser ... this is becuase you have applied the filepicker convert command to the url that defines the thumbnail.
However, the full size photo that is hyperlinked into a new window is the wrong orientation in every browser but Chrome ...
Check this in IE, FF, Safari (on PC) .... wrong orientation ...
Fix is easy .... need to append the following to the hyperlinked url .... /convert?rotate-exif
Check this in IE, FF, Safari ... correct prientation ...
This cures any problem with orientation for filepicker ... sorry I didn't spot earlier ... I use Chrome which is the only browser that displays the main filepicker url with correct orientation.
Let me know when done and I'll test.
- JotForm SupportkennethAnswered on August 16, 2013 at 02:44 PM
I have made some changes on both grid and table reports, thank you for the information you provided. Let us know if it works from your end.
- markashtonAnswered on August 17, 2013 at 12:10 PM
I see no change at all. Tell me .... did you test the changes?
A simple test ... this grid report link ... http://www.jotform.com/grid/32284830423046
Check in all browsers ... only Chrome corrects the full-size image ... all other browsers ... No.
I note that the hyperlinked image is still the same .... it requires the ... convert?rotate=exif ... to be appended to the image url ... and it will work.
Thanks ... ready to test when done ...
- JotForm SupportkennethAnswered on August 17, 2013 at 12:55 PM
Of course mark, I'm not going to tell you I have made something if I did not test it. Thats not a good practice.
Did you recreate your reports? Or did you try to resubmit to your form( that one can also help to recreate your report ).
Seems to works fine on my end though, I have the links with 'rotate' parameters.
Anyway I did reupdate our servers hopes it reflects now from your end.
- markashtonAnswered on August 17, 2013 at 01:13 PM
That now works ... I think it hadn't propagated through my end.
A new submission and all is funky.
Thanks for your work ... Close this thread
- KadeJMAnswered on August 17, 2013 at 02:04 PM
Awesome and thanks for letting us know about that Mark! :D
- markashtonAnswered on October 07, 2013 at 10:35 AM
Ok ... this is a disaster I was worried about happening. However, there is a solution ...
I've got projects out in the field ... and I now have compaints that the thumbnails are not the correct orientation!!
This is project data for Unilever ... and they have contacted me advising that the thumbnails are the incorrect orientation ... and could I change it back to what it was.
I have checked all other grid reports and the same problem exists.
Jotform grid reports no longer show photo thumbnails correctly orientated that have been uploaded by filepicker
I'm not opening another thread ... because this shows how much effort I put unto getting this going in the first place !!
Solution to problem ....
Take a thumbnail currently:
It lacks the exif data neccessary to correct the orientation of the photo??
Solution as follows ...
The following needs to be added to the code at the end of the string: &rotate=exif
Can this be done asap please ... this is all that needs to be added ... and the problem is sorted
If not ... I may lose this client ... so can it be done
- JotForm SupportkennethAnswered on October 07, 2013 at 12:01 PM
Hi mark, thanks for reporting it. Glad its just an easy fix.
Please try if the changes works on your end. You might need to recreate your reports or make a new submission for the reports to be updated.
Let us know if you face any problems.
- markashtonAnswered on October 07, 2013 at 12:05 PM
Pheeew. I'm glad you were on handto do that. I'm delighted.
Ok. I've tested it and it would appear to be fixed.
I'm very grateful. If there is any problem I will come back.
- markashtonAnswered on October 07, 2013 at 12:13 PM
Yeah ... actually you don't need to recreate reports ... just a couple of browser refreshes seem to do the trick.
Great stuff Ken ... Thanks ... Mark