Form Not Found

  • nick.bruce
    Asked on July 9, 2020 at 10:45 AM

    Hi

    I am just trialling your app and am getting this message with the first form I created: 

    Form not found
    This form is in restore mode, please try again later.

    Looking at your help pagers, it may have been because I had an account before (I can't remember, but there were a number of blank forms in my folder dating back to 2014), and which may therefore need reactivating. Either way, if you can help me out I would be grateful.

    Regards

    Nick

     
     
    Jotform Thread 2439241 Screenshot
  • Jimmy_D
    Replied on July 9, 2020 at 12:01 PM

    Hi!

    Your form wasn't available because your account was inactive for a long period. Your account has been reactivated, and the form is live now. 

    Let us know should you need further assistance.