Unable to log in to account

Hi I am having trouble logging into our office's account. We have already reset the password, and one computer is able to login in but my station errors out with the correct password. Please advise

Thanks!

Greetings.

Unfortunately, I am not able to find any accounts related to your email address.

Can you please try to log in using an incognito mode or a different browser? 

If this does not help, can you please share the username or email of the account with us so we could see if the problem is related to the account.

Thank you for your cooperation.