What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do we get notification when PayPal payments don't go through?

    Asked by pistahan on July 15, 2013 at 03:29 PM

    When user completes a form and for some reason their payment doesn't go through at PayPal or they decided not to pay, how can we (the admin) get a notification?

    How can the user get a notification that their form submission is incomplete and therefor was not submitted?

    Also, in the example above, can the user go back to the "abandoned" form and continue on to pay? Or is there a link we can send the user so they can complete the payment?


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    JotForm Support

    Answered by Mike_T on July 15, 2013 at 04:07 PM

    Thank you for contacting us.

    It is possible to receive paypal pending email alerts. You can enable that option through payment field Properties.

    User will not get any email alert he/she decided not to pay, but you can check their email (if you have that field on your form) and manually send them a mail.

    Also, there is no way to get and complete abandoned payment submission (if client closed the PayPal payment page). Client will need to re-submit the form, so this will generate a new valid entry.

    If you need any further assistance, please let us know.

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    Answered by pistahan on July 15, 2013 at 07:12 PM

    To whom does the Pending Payment Email go to? Both the admin and the user? Or just the admin?

    We have our turned on but we haven't received any such pending payment email.

    Thank you!

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    Answered by jeanettebmz on July 15, 2013 at 08:11 PM

    The pending email goes to you whenever someone changes her mind,  you'll get a Pending Payment notification