I am getting over limit warning message on my account.

  • Profile Image
    SewGoodca
    Asked on July 15, 2013 at 04:10 PM

    Hi there,

    I prepared my form and emailed it to myself for a test and then I emailed it to one other person. I went to mail it a 3rd time and i was told I had reached my limit. 

    I am reading the free plan which I am under and it says there are 100 submissions allowed. There was also something about SSL (not sure what that is) and that was 10 submissions. I have clearly not met that even. 

    Also, are these limits per month? per lifetime?

    Could you please explain?

    Thanks, 

    Carley

  • Profile Image
    khrisell
    Answered on July 15, 2013 at 05:22 PM

    I can see that you haven't used any space and no over limit messages under your account.

    The limit for submission, received payment and Secure submission is a monthly limit.

    But for the storage, it is fixed.

    If you have further question or inquiry, feel free to let us know.

    Thank you

  • Profile Image
    SewGoodca
    Answered on July 15, 2013 at 05:36 PM

    Thanks for your response. 

    So I have clearly not reached my limit so why am I getting the message "oops you have reached your limit" and then it won't send?

    Thanks,

  • Profile Image
    khrisell
    Answered on July 15, 2013 at 05:41 PM
    Have you tried clearing your browser cache and cookies? Kindly clear those and if problem persists, kindly let us know so that I can further investigate. Thank you