Error on different order form

  • WfordChamber
    Asked on July 10, 2020 at 5:24 PM

    I have this in sandbox mode and an error popped up:

    "the merchant login or ID is incorrect or inactive...." I am doing a test before making it live, can you please let me know what is wrong with the form.


    thanks, 

    Jotform Thread 2442388 Screenshot
    Page URL: https://form.jotform.com/201906441921046
  • Jovanne JotForm Support
    Replied on July 10, 2020 at 9:11 PM

    Hi, thank you for reaching out to us.

    The transaction error usually occurs when the Authorize.net credentials are incorrect. Please double-check your API Login ID and Transaction Key if they are correct. You may also contact Authorize.net to make sure that the API Login ID and Transaction Key are correct.

    I have cloned your form and integrated with my Authorize.net test account, and it worked fine:

    Error on different order form Image 10


    Please double-check your credentials, and let us know if you need more help.