My form is incomplete when submitted

  • atoriello
    Asked on July 11, 2020 at 6:04 PM

    3rd try at resolving this - I have no idea what that screencast showed. The screenshot attached, and the one I sent before, is the document I downloaded that the client submitted. Doesn't contain all the text from the form. Can you please send me step by step instructions? I can't see what's happening from the screencast and it's moving too fast for me to follow along. Also, I'm not sure this has anything to do with email settings...

    Jotform Thread 2443460 Screenshot
  • Mike_G JotForm Support
    Replied on July 11, 2020 at 10:47 PM

    We would like to apologize for any inconvenience. I see that you are referring to the instructions provided by my colleague on this ticket.

    https://www.jotform.com/answers/2443230

    To meet your requirements, please refer to the step-by-step instructions and screenshots below.

    You can copy the text from the Paragraph element in your form by doing the following.

    Step 1: On the builder page, click and edit the Paragraph field

    1594521499zt200711 223235 Screenshot 10

    Step 2: Highlight the entire text, right-click on the text, then select Copy from the context menu.

    1594521605zt200711 223357 Screenshot 21

    Step 3: Go to the Settings tab, and on the EMAILS section, edit the email notification/autoresponder.

    1594521687zt200711 223537 Screenshot 32

    Step 4: Paste the texts you copied from the Paragraph element of your form to the Email Content of the email notification/autoresponder.


    1594521806zt200711 223700 Screenshot 43

    I hope this helps. If you have other questions or concerns, please do not hesitate to contact us again anytime.