What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email is blocked

    Asked by eiermann on July 16, 2013 at 01:21 AM

    Hi, I wrote a post about an hour ago regarding the latest trouble with sender names etc.

    Why was this deleted and I didn't receive any answer?


    I can't use my email address as sender (SMTP) because it says that my email address was blocked.

    Instead of deleting my post it would be nice to answer the question ;-)

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    JotForm Support

    Answered by EltonCris on July 16, 2013 at 01:38 AM


    Our apologies for the inconveniences caused.

    Your thread isn't deleted. One of my colleague has responded you here: http://www.jotform.me/answers/244343. Your account email is in the bounce list, this is the reason why you did not received emails on my colleagues response.

    Anyway, I have now removed your email from the bounce list. It seems your email service provider has blocked messages coming from JotForm that's why your email ended up in the bounce list. Anyway, it should be fine now. You may now setup your own SMTP sender email to avoid this from happening again.

    Thank you!

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    Answered by eiermann on July 16, 2013 at 03:48 AM


    Hi EltronCris, thanks for your reply.

    Unfortunately it is still not working. I can't use my email address :(

    This matter is very urgent because I have a ton of booking forms and cant receive bookings or send autoreplies :(


    If screenshot doesnt show up have a look here: screenshot

  • Profile Image

    Answered by eiermann on July 16, 2013 at 03:57 AM

    duplicate entry: screenshot

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    JotForm Support

    Answered by Morian on July 16, 2013 at 05:01 AM

    Hi! I can see in the previous thread that you opened that my colleague has escalated the issue to our superiors since we here on first level support are not able to reset the SMTP settings. I can see that the request is still open. Our 2nd level support should be able to reset your SMTP settings. Thanks.

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    Answered by eiermann on July 16, 2013 at 07:02 AM