What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to change passcode or access account information

    Asked by 4diversified9533 on July 16, 2013 at 10:36 AM
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    JotForm Support

    Answered by Welvin on July 16, 2013 at 12:52 PM

    Hi,

    You should be able to change your account password by going to My Account - Profile section: http://www.jotform.com/myaccount/profile.

    Please clear your browsers cache if it does nothing or try using another browser.

     

    Thanks

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    Answered by 4diversified9533 on July 16, 2013 at 01:29 PM

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    JotForm Support

    Answered by Welvin on July 16, 2013 at 02:36 PM

    Hi,

    Your response came out empty. Please access the thread and kindly repost:

    http://www.jotform.com/answers/244504-Unable-to-change-passcode-or-access-account-information#2

     

    Thanks

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    Answered by 4diversified9533 on July 16, 2013 at 03:57 PM
    Hi,
    Tried it in all browser and the MY ACCOUNT page comes up blank with multiple options.
    When I click on the options to the left, nothing happens. 
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    Answered by EliezerN on July 16, 2013 at 04:33 PM

    @4diversified9533

    One of our developer worked on that issue already, and it is now fixed. Please try to access to the Account page and you must be able to access.

    If you still have this issue please let us know.

    Thanks.

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    Answered by 4diversified9533 on July 16, 2013 at 04:52 PM

    Thank you....its working now.