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    Notification email and the Sender's email

    Asked by ssmediator on July 17, 2013 at 03:57 AM

    Regarding a Notification Email: The Reply-to Email shows the Sender's email fields in the drop-down list; so, shouldn't it/they also be available in the Sender E-mail drop-down list.
    See my image for what I mean.

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    JotForm Support

    Answered by Morian on July 17, 2013 at 05:27 AM

    Hi! Thanks for contacting us.

    That's a good point you brought up. However, the Notification Emails that you receive are not sent using literally the email of your users. So technically speaking, their email is not actually the Sender Email. Their emails are not the emails used to send you notifications. It has also caused bounce-related issues as explained here that is why our developers removed it entirely in the Sender E-mail option and simply placed it in Reply-to Email where it should actually be. Thanks! 

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    Answered by ssmediator on July 18, 2013 at 01:35 PM

    I see.  I was just concerned that the FROM name in my email Inbox would not show the sender's name, but I see that it does.  Now I know; thanks!