What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
That number is determined by the total number of submissions for all of your forms for this month. I can see there are 13 forms in your account and 20 is the total number of submissions for all 13 of your forms. The count resets monthly.
Let us know if you have further inquiries. Thanks!