What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trying to upgrade my account to premium

    Asked by longmarstonschool on July 18, 2013 at 02:16 AM

    Every time I try to upgrade to premium as my free allocation used up and I have been notified that my forms will be disabled at midday today if I don't upgrade, it says that there is an error on the the page and won't allow me to upgrade.  I have been trying since yesterday to do this with no luck.  Don't want to inconvenience the parents of the school by our forms not being accessible as it has been a great help to them to be able to do the forms online. HELP

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    JotForm Support

    Answered by EltonCris on July 18, 2013 at 03:19 AM

    Hi,

    You can upgrade using the following URL: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=longmarstonschool

    This should work for you. Thanks and apologies for any inconveniences caused.

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    JotForm Support

    Answered by EltonCris on July 18, 2013 at 03:19 AM

    You can also visit our Pricing page to upgrade. Thanks!

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    Answered by longmarstonschool on July 18, 2013 at 07:14 AM
    I have done that on numerous occasions and it keeps coming up with error on page! HELP
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    Answered by pinoytech on July 18, 2013 at 09:01 AM

    Hi,

    Can you please provide us screenshot with regards to the error that you are referring for further assistance?

    Thank you!