Hide empty fields on email notifications

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    Asked on July 18, 2013 at 03:22 AM

    When a user fills out a form and submits, the submission results include all the fields on the form, even if they are not populated with any data. can i make it so that the submission only includes the filled fields?  http://form.jotform.co/form/31751711000841

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    Answered on July 18, 2013 at 04:01 AM


    Yes it's possible to hide empty fields on submission emails. Please follow these steps to enable this feature:

    1. Click on "Setup & Embed"

    2. Click on "Preferences" at the toolbar

    3. Under "Advanced Settings" tab enable the "Hide Empty Fields on Emails"

    FYI: This feature will work only on default email template. If you edit/modify the notification email template, this feature will not work.

    Let us know if you need further assistance.



  • Profile Image
    Answered on December 21, 2014 at 06:33 AM

    I want to do the same but as you point out if this Template is edited at all it  then upsets the hide empty emails. Does mean even if the "Question & Answer" is removed.

    I would think that a lot of people would be glad of the ability to remove some of the text that means nothing to the user in a Response  without making the Template "dirty". Would this feature be considered at all? Is there way to work around this?


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    Answered on December 21, 2014 at 07:00 AM

    Hi Willy,

    I have moved your question to a new thread found here: http://www.jotform.com/answers/480158

    We will be replying to it shortly and would appreciate if you would leave all further responses there.

    Thank you.

    Best Regards,