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Authorize.Net: Email Is Required After SubmitAsked by carpepm on July 18, 2013 at 02:30 PM
Hi, my client just tried to test this payment form:
They filled out all of the information, but received the following error message:
Error during transaction
Email is required.
Please go back ande fix this
payment form email message www
Please login to your Authorize.net Merchant account and in your Authroize account Interface, go to your Settings -> Payment Form -> Form Fields and uncheck the required box for the e-mail address.
Another way is setting your form email field to be required field. I would also recommend setting your form into a secure form since you will be collecting payment information. To make a form secure, please follow the instruction on this link.
If you need further assistance, please contact us again.
But my client DID enter an email address, and they DO want email to be required.
May I suggest you test first the Authorize.NET integration using the TEST Integration button
"But my client DID enter an email address, and they DO want email to be required."
I am not sure if you are still refering to the Authorize.NET integration. Did you meant to say, that when a customer is about to donate it requires the email account? I cannot see the email being required in a payment or donation transactions
Hope this help. Please inform us if issues persist.