- carpepmAsked on July 18, 2013 at 02:30 PM
Hi, my client just tried to test this payment form:
They filled out all of the information, but received the following error message:
Error during transaction
Email is required.
Please go back ande fix this
- jefreylandichoAnswered on July 18, 2013 at 03:58 PM
Please login to your Authorize.net Merchant account and in your Authroize account Interface, go to your Settings -> Payment Form -> Form Fields and uncheck the required box for the e-mail address.
Another way is setting your form email field to be required field. I would also recommend setting your form into a secure form since you will be collecting payment information. To make a form secure, please follow the instruction on this link.
If you need further assistance, please contact us again.
- carpepmAnswered on July 18, 2013 at 08:21 PM
But my client DID enter an email address, and they DO want email to be required.
- JotForm SupportjonathanAnswered on July 18, 2013 at 09:53 PM
May I suggest you test first the Authorize.NET integration using the TEST Integration button
"But my client DID enter an email address, and they DO want email to be required."
I am not sure if you are still refering to the Authorize.NET integration. Did you meant to say, that when a customer is about to donate it requires the email account? I cannot see the email being required in a payment or donation transactions
Hope this help. Please inform us if issues persist.