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  • Profile Image

    Authorize.Net: Email Is Required After Submit

    Asked by carpepm on July 18, 2013 at 02:30 PM

    Hi, my client just tried to test this payment form:

    http://www.broadview.ssmade.com/donate/donate-online/

    They filled out all of the information, but received the following error message:

    Error during transaction
    Email is required.
    Please go back ande fix this

    Any suggestions?

    Thanks,

    Sara

    Page URL:
    http://www.broadview.ssmade.com/donate/donate-online/

    payment form email message www
  • Profile Image

    Answered by jefreylandicho on July 18, 2013 at 03:58 PM

    Please login to your Authorize.net Merchant account and in your Authroize account Interface, go to your Settings -> Payment Form -> Form Fields and uncheck the required box for the e-mail address.

    Another way is setting your form email field to be required field. I would also recommend setting your form into a secure form since you will be collecting payment information. To make a form secure, please follow the instruction on this link.

    If you need further assistance, please contact us again.

  • Profile Image

    Answered by carpepm on July 18, 2013 at 08:21 PM

    But my client DID enter an email address, and they DO want email to be required.

  • Profile Image
    JotForm Support

    Answered by jonathan on July 18, 2013 at 09:53 PM

    Hi,

    May I suggest you test first the Authorize.NET integration using the TEST Integration button

     

    "But my client DID enter an email address, and they DO want email to be required."

    I am not sure if you are still refering to the Authorize.NET integration. Did you meant to say, that when a customer is about to donate it requires the email account? I cannot see the email being required in a payment or donation transactions

    Hope this help. Please inform us if issues persist.

    Thanks.