What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Authorize.Net: Email Is Required After Submit

    Asked by carpepm on July 18, 2013 at 02:30 PM

    Hi, my client just tried to test this payment form:


    They filled out all of the information, but received the following error message:

    Error during transaction
    Email is required.
    Please go back ande fix this

    Any suggestions?



    Page URL:

  • Profile Image

    Answered by jefreylandicho on July 18, 2013 at 03:58 PM

    Please login to your Authorize.net Merchant account and in your Authroize account Interface, go to your Settings -> Payment Form -> Form Fields and uncheck the required box for the e-mail address.

    Another way is setting your form email field to be required field. I would also recommend setting your form into a secure form since you will be collecting payment information. To make a form secure, please follow the instruction on this link.

    If you need further assistance, please contact us again.

  • Profile Image

    Answered by carpepm on July 18, 2013 at 08:21 PM

    But my client DID enter an email address, and they DO want email to be required.

  • Profile Image
    JotForm Support

    Answered by jonathan on July 18, 2013 at 09:53 PM


    May I suggest you test first the Authorize.NET integration using the TEST Integration button


    "But my client DID enter an email address, and they DO want email to be required."

    I am not sure if you are still refering to the Authorize.NET integration. Did you meant to say, that when a customer is about to donate it requires the email account? I cannot see the email being required in a payment or donation transactions

    Hope this help. Please inform us if issues persist.