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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Text Area missing in email

    Asked by poby72 on July 19, 2013 at 01:26 PM

    The forum was somwhat vague in answering my question. Basically, the Text Area box i've created for a Comment area is not showing up in the emails i receive. Everything else shows up just fine.

    Here is my form: <script type="text/javascript" src="//form.jotform.us/jsform/23626298983166"></script>

    Thank you,


    Page URL:

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    JotForm Support

    Answered by guilledutra on July 19, 2013 at 01:44 PM

    Hi! did you try setting up a new Email notification? and check the email again?

    When you add a new field to your form you shold edit the email notification and append this field to your notifiaction layout, here you have a Guide  that shows go to Set Up a New Email Notification.


    Hope its helps!


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    Answered by jeanettebmz on July 19, 2013 at 02:12 PM


    What guilledutra  has adviced to you is correct. This happens when you add a new field into the form.Simply delete the current email notification and rebuild a new one.

    To delete an email notification, please follow the steps below

    1. Click Setup & Embed

    2. Click Email Alerts
    3. Select the Notification you want to delete

    4. On the Compose Email Window, click Delete E-mail button then click OK on the confirmation window to delete the opened Notification.
    Should you need further assistance, let us know