Text Area missing in email

  • Profile Image
    poby72
    Asked on July 19, 2013 at 01:26 PM

    The forum was somwhat vague in answering my question. Basically, the Text Area box i've created for a Comment area is not showing up in the emails i receive. Everything else shows up just fine.

    Here is my form: <script type="text/javascript" src="//form.jotform.us/jsform/23626298983166"></script>

    Thank you,

    P

  • Profile Image
    guilledutra
    Answered on July 19, 2013 at 01:44 PM

    Hi! did you try setting up a new Email notification? and check the email again?

    When you add a new field to your form you shold edit the email notification and append this field to your notifiaction layout, here you have a Guide  that shows go to Set Up a New Email Notification.

     

    Hope its helps!

    Cheers

  • Profile Image
    jeanettebmz
    Answered on July 19, 2013 at 02:12 PM

    @poby72

    What guilledutra  has adviced to you is correct. This happens when you add a new field into the form.Simply delete the current email notification and rebuild a new one.

    To delete an email notification, please follow the steps below


    1. Click Setup & Embed

    2. Click Email Alerts
    3. Select the Notification you want to delete

    4. On the Compose Email Window, click Delete E-mail button then click OK on the confirmation window to delete the opened Notification.
    Should you need further assistance, let us know
    Cheers!