What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where can I email JotForm customer support?

    Asked by growlegal on July 20, 2013 at 01:42 AM

    I tried to submit a private ticket, and I was never contacted nor do I know how to find that ticket? Can i get direct support not from a public forum? I realize this public method reduces your work load but I want an easier option to contact your support dept. 

    JotForm email find
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    Answered by sidharth_kch on July 20, 2013 at 03:59 AM

    @growlegal

    I checked your previous posts and see that you have asked only one question which was answered. Please check the thread here: http://www.jotform.com/answers/226864-PayPal-submissions-not-being-recognized-#1

    Alternatively you can send us an email on support@jotform.com.

    Thanks,

    Sidharth

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    Answered by growlegal on July 20, 2013 at 04:05 AM

    Thanks, it did not email me when that was answered and I couldn't find it.

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    Answered by sidharth_kch on July 20, 2013 at 04:17 AM

    @growlegal

    You are welcome.

    Not sure why but you should have received email when your question was answered. 

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth