How do I cancel my Economy subscription?

  • Profile Image
    wordshopforms
    Asked on July 22, 2013 at 05:13 AM

    There appears to be no clear way to stop a paid for subscription and return to a free account.

  • Profile Image
    Morian
    Answered on July 22, 2013 at 08:05 AM

    Hi!

    To cancel subscription, please click on the icon in the upper right portion and go to Account.

    Once you're there, Under Billing, simply click on Starter (Free) Account

    Let us know if you need further assistance. Thanks!

  • Profile Image
    wordshopforms
    Answered on July 22, 2013 at 08:10 AM

    Thanks, I have now done this.

    I have also been charged for a further months subscription on 21 July 2013, even though my account said that it would revert to a free account at the end of the June period. Can you ensure that no further charges will be made and also get the last charge re-imbursed.

    Cheers

  • Profile Image
    EltonCris
    Answered on July 22, 2013 at 09:01 AM

    @wordshopforms

    Your due date is every 20th of the month. Anyway, since you have already cancelled your subscription, I have now processed a full refund on the last charged. Kindly use this thread for your follow up questions. http://www.jotform.com/answers/246791

    Thanks!

  • Profile Image
    wordshopforms
    Answered on July 22, 2013 at 09:02 AM

    FYI EltonCris has processed a refund for me. Cheers.