What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my Economy subscription?

    Asked by wordshopforms on July 22, 2013 at 05:13 AM

    There appears to be no clear way to stop a paid for subscription and return to a free account.

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    JotForm Support

    Answered by Morian on July 22, 2013 at 08:05 AM

    Hi!

    To cancel subscription, please click on the icon in the upper right portion and go to Account.

    Once you're there, Under Billing, simply click on Starter (Free) Account

    Let us know if you need further assistance. Thanks!

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    Answered by wordshopforms on July 22, 2013 at 08:10 AM

    Thanks, I have now done this.

    I have also been charged for a further months subscription on 21 July 2013, even though my account said that it would revert to a free account at the end of the June period. Can you ensure that no further charges will be made and also get the last charge re-imbursed.

    Cheers

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    JotForm Support

    Answered by EltonCris on July 22, 2013 at 09:01 AM

    @wordshopforms

    Your due date is every 20th of the month. Anyway, since you have already cancelled your subscription, I have now processed a full refund on the last charged. Kindly use this thread for your follow up questions. http://www.jotform.com/answers/246791

    Thanks!

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    Answered by wordshopforms on July 22, 2013 at 09:02 AM

    FYI EltonCris has processed a refund for me. Cheers.