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    email address MUST be lowercase, why?

    Asked by on June 07, 2010 at 10:20 AM


    Hi Guys


    After wondering why an email address written in UPPERCASE would not work I tried using lowecase, unfortunately a lot of our customers still insist in typing in UPPERCASE for everything


    Is there a way to accept UPPERCASE entries within the email address text box


    Many thanks



  • Profile Image
    JotForm Founder

    Answered by aytekin on June 07, 2010 at 10:42 AM
    I believe email addresses are case insensitive so it wouldn't matter how you type them.
  • Profile Image

    Answered by mechman on June 07, 2010 at 11:25 AM
    Hi Aytekin

    email addresses (world-wide) are not case sensitive, all email addresses can be typed in UPPERCASE, lowercase or a MiXtUre Of BoTh, all will reach the recepient

    However if a or any UPPERCASE letter is used in the JotForm email address it is regected

    My form is: http://www.jotform.com/form/1474842523

    I have had to input "only use lowercase" in the text box hint

    Please do try it and enter an UPPERCASE email address and it will fail with

    "Enter a valid e-mail address"
  • Profile Image
    JotForm Founder

    Answered by aytekin on June 08, 2010 at 02:36 AM
    OK, I added this to our minor bugs list. We will fix it.