What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    email address MUST be lowercase, why?

    Asked by on June 07, 2010 at 10:20 AM

     

    Hi Guys

     

    After wondering why an email address written in UPPERCASE would not work I tried using lowecase, unfortunately a lot of our customers still insist in typing in UPPERCASE for everything

     

    Is there a way to accept UPPERCASE entries within the email address text box

     

    Many thanks

     

    Dave

  • Profile Image
    JotForm Founder

    Answered by aytekin on June 07, 2010 at 10:42 AM
    I believe email addresses are case insensitive so it wouldn't matter how you type them.
  • Profile Image

    Answered by mechman on June 07, 2010 at 11:25 AM
    Hi Aytekin

    email addresses (world-wide) are not case sensitive, all email addresses can be typed in UPPERCASE, lowercase or a MiXtUre Of BoTh, all will reach the recepient

    However if a or any UPPERCASE letter is used in the JotForm email address it is regected

    My form is: http://www.jotform.com/form/1474842523

    I have had to input "only use lowercase" in the text box hint

    Please do try it and enter an UPPERCASE email address and it will fail with

    "Enter a valid e-mail address"
  • Profile Image
    JotForm Founder

    Answered by aytekin on June 08, 2010 at 02:36 AM
    OK, I added this to our minor bugs list. We will fix it.