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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Image Field: How To Change Image Value

    Asked by froggyscatrescue on July 22, 2013 at 12:56 PM

    We are supposed to have a picture of our logo on this page but, somehow, it's missing now. Can you please help me fix this? Thank you

    Page URL:

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    Answered by jefreylandicho on July 22, 2013 at 01:43 PM

    It appears that the server you used to store the image disabled it. Please try to upload your image in this link then copy the link and replace the current link in your form image field.

    To replace the image link, please select the Image Field in your form then click the Image Button icon. A box will show appear at the bottom containing the current image link. Replace the current image link with the new image link generated on this link when you have uploaded the image.

    If you need further assistance, please contact us again.

  • Profile Image

    Answered by froggyscatrescue on July 22, 2013 at 10:34 PM

    Don't know what I did but the picture is completely gone now. Every time I try to upload it, it uploads but it's HUGE and I can't figure out how to make it smaller. This is so frustrating and I don't have time to try and figure it out every time something gets screwed up . Every time I think the website is running like it's supposed to, something breaks down  with no reason and no warning. Please help! Here is attached the original picture.
    Thank you
    Rescue administrator/website administrator
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    Answered by khrisell on July 22, 2013 at 11:30 PM


    Kindly add the Image again using Image field and adjust the height and width on your form edit mode.

    Because I cannot see the image field anymore on your form.


    1. Add Image Field (I highly suggest that you upload it directly from your computer, rather than using URL to avoid the image to be missing)

    2. Once uploaded, click on the image field.

    3. Adjust the Height and Width according to your preference.


    Kindly let us know if you need further assistance.

    Thank you