What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    need to log in to jotform, cant remember username or password,

    Asked by mark andrews on July 22, 2013 at 03:20 PM

    I need to change forward email address as last one had a virus, please help !

     

    Thanks

    Mark

    JotForm email thanks
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    Answered by pinoytech on July 22, 2013 at 03:36 PM

    Hi Mark,

    Can you please provide us one of the Form URL associated to the account that you are referring for further assistance?

    Thank you!

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    Answered by mark andrews on July 22, 2013 at 04:01 PM
    Hi
    It's thesofamaker.com
    Does that help ?
    Thanks mark
    Mark@thesofamaker.com
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    Answered by pinoytech on July 22, 2013 at 04:15 PM

    Hi,

    I've check the website url that you have provide and I found Contact Us form. This form is associated to sofamaker account and using s*******r@hotmail.co.uk as account email address.

    Thank you!

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    Answered by mark andrews on July 23, 2013 at 05:08 AM
    Thankyou for this info, I've tried to reset password and the system will not forward on from the main page can you advise on this please or sends a link
    Kind regards
    Mark
    Mark@thesofamaker.com
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    Answered by gori-mathew on July 23, 2013 at 05:20 AM

    Hi,

    The reset details are went to the email under which the account was created which is "s*******r@hotmail.co.uk" in this case, please check the email inbox.

    To Reset the password please follow the instrustions below:

    You can use Forgot Password button at www.jotform.com and on the bottom right of the page:

    Step 1:


    Steps 2 and 3:


    Step 4: Check your email

    Thanks!

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    Answered by mark andrews on July 23, 2013 at 12:14 PM
    Hi
    Ive tried to reset my info and im not getting the email from you please help !!!!
    Many thanks
    Mark
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    JotForm Support

    Answered by Morian on July 23, 2013 at 12:20 PM

    Hello! I sent the reset instruction to your email. Please check the email associated with your account. It should be there. Thanks! 

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    Answered by mark andrews on July 23, 2013 at 12:38 PM
    Hello
    Thanks very much got this one and have reset password, thanks
    for all your help
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    JotForm Support

    Answered by Morian on July 23, 2013 at 12:39 PM

    That's great to hear. You're welcome! =)