need to log in to jotform, cant remember username or password,

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    mark andrews
    Asked on July 22, 2013 at 03:20 PM

    I need to change forward email address as last one had a virus, please help !

     

    Thanks

    Mark

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    pinoytech
    Answered on July 22, 2013 at 03:36 PM

    Hi Mark,

    Can you please provide us one of the Form URL associated to the account that you are referring for further assistance?

    Thank you!

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    mark andrews
    Answered on July 22, 2013 at 04:01 PM
    Hi
    It's thesofamaker.com
    Does that help ?
    Thanks mark
    Mark@thesofamaker.com
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    pinoytech
    Answered on July 22, 2013 at 04:15 PM

    Hi,

    I've check the website url that you have provide and I found Contact Us form. This form is associated to sofamaker account and using s*******r@hotmail.co.uk as account email address.

    Thank you!

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    mark andrews
    Answered on July 23, 2013 at 05:08 AM
    Thankyou for this info, I've tried to reset password and the system will not forward on from the main page can you advise on this please or sends a link
    Kind regards
    Mark
    Mark@thesofamaker.com
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    gori-mathew
    Answered on July 23, 2013 at 05:20 AM

    Hi,

    The reset details are went to the email under which the account was created which is "s*******r@hotmail.co.uk" in this case, please check the email inbox.

    To Reset the password please follow the instrustions below:

    You can use Forgot Password button at www.jotform.com and on the bottom right of the page:

    Step 1:


    Steps 2 and 3:


    Step 4: Check your email

    Thanks!

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    mark andrews
    Answered on July 23, 2013 at 12:14 PM
    Hi
    Ive tried to reset my info and im not getting the email from you please help !!!!
    Many thanks
    Mark
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    Morian
    Answered on July 23, 2013 at 12:20 PM

    Hello! I sent the reset instruction to your email. Please check the email associated with your account. It should be there. Thanks! 

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    mark andrews
    Answered on July 23, 2013 at 12:38 PM
    Hello
    Thanks very much got this one and have reset password, thanks
    for all your help
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    Morian
    Answered on July 23, 2013 at 12:39 PM

    That's great to hear. You're welcome! =)