Multiple requests waiting for solution for Grid Report Titles, Grid report thumbnail images and manage deletions on Filepicker+S3 bucket

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    Asked on July 23, 2013 at 10:33 AM

    The filepicker integration of late has taken many hours of my time and resource and yet I don't have a working solution to the problem I initially came to you with.

    My interaction that has benefitted the jotform side of the equation on this issue is as follows:
    - Instant testing  for jotform in 'real-time' that benefited the filepicker integration
    - Access to my own personal google spreadsheets for jotform to work on google spreadsheet integration issues related to the filepicker integration (no solution in it for me as I flagged it up that it couldn't work early on)
    - Jotform happily testing uploads on my filepicker and Amazon S3 accounts
    - Stacks of posts taking multiple hours that provide great value and incite to jotform.

    Now I don't expect a medal … but when I come out the other end WITHOUT a working solution … and everyone seems to have ridden off in the sunset … it makes one feel pissed off.

    Let me explain …

    Grid reports ….

    My extensive explanation into why we should go the option to have a thumbnail image embedded into grid reports instead of the hover thumbnail was ignored in favour of implementing the already flawed hover thumbnail:


    Please note the post above … July 19 2013 at 07:44am … where I painstakingly advise against this to go with the better solution of embedding the thumbnail into the report. It's a beautiful solution.

    But instead … you put engineering resource into the flawed option which …

    … has a known orientation problem:

    … hasn't been fixed and is thus unusable - no one wants their clients to think you haven't got any attention-to-detail - does it look professional to have images all lying on their side? If you think so ... I know you are not providing clients with reports ... you wouldn't dare.

    … is actually quicker to fire the image up directly because the thumbnail often doesn't load first time. Fraid so.

    … all in all … you shouldn't have bothered because it is sub-standard - nice idea - but sub-standard … but at least consistent with the html report ;-?

    So, for these reasons I can't really use it for photo reporting … it makes me look an amateur … and coupled with the fact you've hard-wired the Page Title "Jotform - Grid" to lose any anonymity:  I know I can embed it - but that transaltes to tripling the time for report production when if you just changed one word ….

    Because I desperately require the image in the report I looked for other solutions …

    Google Spreadsheet Integration - that doesn't work for me but hey you went ahead and corrected all the errors and requested access to my personal spreadsheet ..

    Then I tried to access the url of the image directly - that would give me the means to get an image into a grid report:  Nothing forthcoming there then … we all know that's dead in the water.

    Then I thought maybe I could pull it out with Zapier and create a zap … I've done these before … but then I didn't realise how lacking the jotform zapier integration was:

    Filepicker Integration ….

    Oh right … now we've got a massive new integration issue around managing files …

    Any chance we can nail a couple of these points that were so hot a week ago?

    Thanks Mark 


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    Answered on July 23, 2013 at 01:14 PM

    Have you made this private for a reason?

    I'm not having a rant ... sometimes there is the need to clearly spell things out ... 

    Thanks mark

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    Answered on July 23, 2013 at 01:14 PM

    Hello Mark

    We appreciate very much when you point out issues or request for new features. The dev team has tried to do their best to keep up with your requests. This shows you we care and we understand your concerns

    However, posting multiple issues in a single thread is not going to work good.

    For example: Apparently the way how the grid report works now, showing the image upon mouse hovering in the correct orientation is something you requested on this thread and it's been solved. I have included this as a feature/fix in my next post of Jotform updates.  =)


    However,  I can see that, according to this thread, now you need to show the image itself just like it shows on submissions PDF  rather than showing image upon hover

    Probably this is something that might confuse our developer in charge, which I think might be Kenneth or Alp. 

    At any rate, my best recommendation for you is to follow up a particular request/issue in its own thread. For organization purpuses, we need to get track of each request/fix and that's why we open individual tickets  and kindly request to speak about the particular issue in the pertaining thread.

    We really appreciate you take time for testing/reporting , it will benefit not only you, but the overall functioning of these Jotform features. That is why you are probably the most spoiled customer we have  =)

    I'll pass this onto our 2nd level engineers, hopefully this so much requested features will be added/fixed soon


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    Answered on July 23, 2013 at 01:21 PM

    Hi Jeanette,

    I wasn't aware of the fix for the orientation problem ... if it had been posted here as soon as it was fixed I would have tested and signed off:

    When was it done? ... I had no way of knowing

    Thanks Mark

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    Answered on July 23, 2013 at 01:25 PM

    I completely understand the unique thread thing - and will always try to maintain that.

    Occasionally I feel compelled to tell a story ... can you see my point?

    It tends to get the overall status across.

    Thanks Mark

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    Answered on July 23, 2013 at 01:27 PM

    Yes, I see your point Mark, I have renamed the thread to the best of my abilities so Aytekin and developers can see your point, I  hope not to get a heads  up for this   =)

    I am in charge of the updates, the thumbnail orientation problem was fixed this weekend as I can se on the reports I get from their releases.

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    Answered on July 23, 2013 at 01:43 PM

    Hi Jeanette,

    I have tested your claim that the orientation in reports has been fixed and can confirm this is not the case ... 

    This report:

    On my machine shows all to be horizontal 

    See here:

    I shall post to the appropriate thread too.

    Thanks Mark

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    Answered on August 16, 2013 at 03:00 PM

    Since most of the threads links here were already resolved. I will cancel this ticket right away.


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    Answered on August 17, 2013 at 12:19 PM

    Yeah close this thread ... its confusing anyhow ... sorry I won't whack out one with multiple issues like this again