What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why, when I upload a large video file, can I not view it?

    Asked by paulnurkkala on July 23, 2013 at 04:06 PM

    I uploaded a video file (420 MB) that to a form that had a limit of 500 MB. When I went into the submission, I got the following error: 

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on July 23, 2013 at 04:15 PM


    I am able to download the file. However, you may receive an error as you are currently subscribed to our Basic Free Plan. Free accounts can only receive up to 100MB of file. I would suggest upgrading your account to our Paid Plans. Check our Pricing page for limits: http://www.jotform.com/pricing