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I am not receiving the notifications of my form in my email address.Asked by Federico on July 23, 2013 at 05:28 PM
The application that I have on my website doesn´t work. when I put all my data into the form says ¨Thank you¨, but I do not get any email to my email account from you. So is running since yesterday.
I get all my costumer through Jot Form.
I need this to be resolved as quickly as possible.
Waiting for a prompt reply
From already thank you very much
We deeply apologize for the inconveniences that may have caused.
Have you already tried setting up a custom Sender Email? If not, please give a try applying the next method:
And also make sure to update the settings of your email alerts in the next way:
1. Sender Name: The Name field of your form.
2. Sender Email: Here select the custom Sender email you just setup.
3. Then it will show a From Email field, there you need to pick up the Email field of your form.
4. Reply-to Email: Also choose the Email field of your form.
5. Recipient Email: The email address where you want to receive your form notification.
The settings must look this way:
That should resolve your issue, But if not, don't hesitate to contact us.