20% of clients wanting to sign up for our races are receiving error messages

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    Asked on July 23, 2013 at 10:20 PM

    Needing answers as to why 20% of clients are receiving an error message while trying to sign up for our race. 

    We are paying you a monthly fee for your service and cannot have these kind of issues and errors. Bad for our business.

    cookies is off, multi submission is allowed and so forth, but errors still occur.

    Please help us out asap, or we will have to use a different company if the errors do not stop.

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    Answered on July 23, 2013 at 11:03 PM

    Can you please explain to us with details what is exactly the error?  Could you please paste an image, or the image url?

    Please use our image repository for that purpose

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    Answered on July 24, 2013 at 11:19 PM

    customer just sent me this email.... It gives an error message saying AVS something ... billing address is not same as participant address. When I tried to send it again, it said duplicate submission?

    I have it set for unlimited submission right now.

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    Answered on July 25, 2013 at 03:00 AM


    Do you have any chance to contact them regarding on the exact problem/error they've encountered? This would help us track the problem easily. So far when I check the form in your page, it is working fine on my end. Form validation works properly so I couldn't exactly point out which part they've encountered that error. May we also know if all of your clients encountered the same error? Can you advise them to try it with the direct form URL? http://form.jotform.us/form/31395209165152.

    Please let us know what your findings are. The screenshot of the error would be very helpful.

    We'll wait your reply. Thanks!

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    Answered on July 27, 2013 at 01:38 PM

    This is absolutely ridiculous.  Our clients are telling us the same thing.   This is very expensive for us.  The problem can't possibly be everybody else's.  Jotform needs to do a better job at testing their software development before they release a new service or feature to the public. 

    95% of people who experience that sort of problem will just simply walk away from us and not bother.  They will figure that our company is NOT ready for prime time and that we are a bunch of incompetent fools who can't even test our own forms before making it available to the public.  

    That means only 5 out of 100 will actually take time to contact us.  THIS IS TOTALLY UNACCEPTABLE.   We didn't use to have this problem in the past.    

    This seems to be a new phenomenom AFTER we received notice a few months ago about "all the great feature improvements" that have been made to the service.   This is intolerable and you guys need to do something about that REALLY FAST or your company's reputation will take a DEEP DIVE overnight.  It's already badly damaged as it is.   I am NO longer referring anyone to this service until you are able to clean up this mess!  It's not our customers' job to help us create a form that works.  Having to go back to the ones experiencing the problem and finding out what kind of problem they are experiencing SHOULD NOT BE OUR JOB.   It's your job to make sure that you put out a service that works!  

    This is costing us a Small Fortune!

    We are having the same problem at this URL:


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    Answered on July 27, 2013 at 02:29 PM

    @ VOMIChairman

    I just posted an answer for your post in a new thread( Thanks for Creating a New Thread). Please Follow up that thread for further clarification. Upon testing your form it is working fine for us. As My Colleague said if you provide some more details like, the Error message and Screenshots, It will Be helpfull for us to investigate on it. 

    Very Sorry for the inconvenience caused.

    Thank you.