What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can´t access to my account

    Asked by Carlos on July 24, 2013 at 01:30 AM

    Hi

     

    My name is Carlos Delgado my email is elgromito@gmail.com.

    I have 2 forms

    http://form.jotform.co/form/31716669610861

    http://form.jotform.co/form/31894955149873

    But I can acces my account, system can´t recognize my email.

    My concern is that to above forms took me several hours.

    What can I do?.

    Regards

    Page URL:
    www.gardner.mx

    my account JotForm email name
  • Profile Image

    Answered by gori-mathew on July 24, 2013 at 03:18 AM

    Hi Carlos,

    Thanks for contacting us.

    These forms were created in a guest account that is the reason as to why you are not able to access them, please create a free account and then provide us the accounts username so that we can move the forms into the account.

    To create the account go to our site http://www.jotform.com/ and then click on the button as shown below then create the free account.

    Thanks!

  • Profile Image

    Answered by elgromito on July 24, 2013 at 01:13 PM
    Hi Support
    My new user is: elgromito
    My email is: elgromito@gmail.com
    Regards
  • Profile Image

    Answered by elgromito on July 24, 2013 at 01:14 PM

    Hi Support

    My new user is: elgromito
    My email is: elgromito@gmail.com
    Regards
  • Profile Image

    Answered by pinoytech on July 24, 2013 at 01:44 PM

    Hi,

    The said forms are in your account already upon checking. Kindly re-login into your account to see your forms.

    Thank you!

  • Profile Image

    Answered by elgromito on July 24, 2013 at 01:46 PM

    Done

     

    Excellent support

     

    Thanks