I can´t access to my account

  • Profile Image
    Carlos
    Asked on July 24, 2013 at 01:30 AM

    Hi

     

    My name is Carlos Delgado my email is elgromito@gmail.com.

    I have 2 forms

    http://form.jotform.co/form/31716669610861

    http://form.jotform.co/form/31894955149873

    But I can acces my account, system can´t recognize my email.

    My concern is that to above forms took me several hours.

    What can I do?.

    Regards

  • Profile Image
    gori-mathew
    Answered on July 24, 2013 at 03:18 AM

    Hi Carlos,

    Thanks for contacting us.

    These forms were created in a guest account that is the reason as to why you are not able to access them, please create a free account and then provide us the accounts username so that we can move the forms into the account.

    To create the account go to our site http://www.jotform.com/ and then click on the button as shown below then create the free account.

    Thanks!

  • Profile Image
    elgromito
    Answered on July 24, 2013 at 01:13 PM
    Hi Support
    My new user is: elgromito
    My email is: elgromito@gmail.com
    Regards
  • Profile Image
    elgromito
    Answered on July 24, 2013 at 01:14 PM

    Hi Support

    My new user is: elgromito
    My email is: elgromito@gmail.com
    Regards
  • Profile Image
    pinoytech
    Answered on July 24, 2013 at 01:44 PM

    Hi,

    The said forms are in your account already upon checking. Kindly re-login into your account to see your forms.

    Thank you!

  • Profile Image
    elgromito
    Answered on July 24, 2013 at 01:46 PM

    Done

     

    Excellent support

     

    Thanks