What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Does the 100 monthly submissions apply per form or per account?

    Asked by jerome7 on May 08, 2011 at 12:52 PM

    Also, what if my 10 SSL submissions are used? What will happen to that form?

     

    I'll appreciate a prompt reply.

     

    Thanks.

  • Profile Image

    Answered by allanftd on May 08, 2011 at 01:49 PM

    Hi jerome7,

    Thank you for using the support forum. The 100 monthly submissions limit applies to the whole account. When you reach 101th submission, all of the forms will be disabled. So, the users will not be able to submit any data at all. The same thing happens when you reach your 10 monthly SSL submission limit.

    Please let us know if we can be of further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT
  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 08, 2011 at 03:36 PM

    In addition to what allan has said, if you reach your 10th payment submission for the month, your account will also be disabled even if you haven't used a single regular or secure submission.

    Basically, it's an either-or limit. Whatever submission limit gets used up, your account will be disabled no matter what. Hope you find this informative. Thank you.


    Neil

  • Profile Image

    Answered by Quigley on May 08, 2011 at 03:54 PM

    The 100 submissions is enough for me. I will not just enable the SSL in my forms if that's the case.

    When my account gets disabled, I have to wait until the next month for my forms to be usable again, right?

    I'll wait for your reply.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 08, 2011 at 04:02 PM

    Hi Quigley

    That is correct. You can either wait until the next month or you can upgrade your account to enjoy a higher submissions quota, which is 1000 for each submission types (regular, ssl, payment) for premium and 1,000,000 for professional.

    Hope this post answers your question. Thank you for supporting Jotform.


    Neil