Why do I get user emails in MY email inbox but when I try to run a report using Excel or CSV, emails don't show up on the report?

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    Asked on May 09, 2011 at 10:52 AM

    I am running an auto-responder.

    I was receiving emails before I started running the auto-responder so is that the reason?


    I'm submitting the URL. You will find the form on the index.html page but it's embedded into a pop-up.

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    Answered on May 10, 2011 at 02:31 AM

    Hello joshbrown,

    I have checked your submissions content of the form in your account and it does not have any email address in the email field list.  Did you in anyway delete this field when you edited your form and created a new one again? If you did, this is the reason why all the email addresses were deleted.

    Removing the notifications in the email alerts won't remove the emails in your submissions.

    You can also receive emails coming from your form submissions if you create again an email notification.  You can create more than one email sending notifications and responders if you wish, you don't need to delete an existing one if you create a new one.

    Hope this helps.

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    Answered on May 10, 2011 at 02:43 AM


    I logged in to your account and inspected the csv report, submissions page and autoresponder for the form that you're having problems with.

    Here's what I found. It looks like you have deleted the old email field in your form, subsequently deleting the submitted information attached to it (the collected email addresses).

    The form's old submissions do not have the email addresses because the old email field that was used to collect them is gone. If you noticed, the two test submissions I made contains email addresses. That is because I submitted that information on the new email field on your form.

    I have a feeling that you deleted that field for quite some time now, because currently, the Form Builder shows a warning when you delete fields.


    You do not have to worry about the Excel report or the autoresponder though. Both are working fine. It's the deleted field that is causing you problem. Anyway, I apologize for the inconvenience this issue have caused you. If you need further assistance, please do tell us.


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    Answered on May 10, 2011 at 10:28 AM

    To be able to receive emails from every submission you receive, you just need to add an email notification.

    To do this:

    1. Edit your form
    2. Click Setup & Embed tab
    3. Click Email Alerts

    4. Click Add New Email button

    5. A new pop-up will appear, select Notification Email then click the Next button

    6. An envelope looking pop-up will show up. Select the Sender name and Sender e-mail from the dropdown options at the upper left part.  And enter your email address in the recipient e-mail field at the lower right

    I prefer selecting noreply@jotform.com as sender so that it will go straight to your inbox without fearing that it will be sent to the junk folder.

    If you have other questions or concerns, please let us know.