What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stripe Payment Gateway: Receiving Line 114 Error Message

    Asked by ptw on July 25, 2013 at 03:35 PM

    Hello,

    We are under the gun with a launch for a website where we use a Jotform to collect payments.  I was wondering if you could help us determine why this form isnt reading my card as valid (i even do the test numbers 4242424242424242).

    When i test the form WITHIN JotForm's preview, it works.  But if i test it on my site, it says card invalid.  Makes me think our embed is messed up.  If anyone can take a look, that would be wonderful! Thank you!

    In the details of the warning, it says:

    Details: File: /www/v3/builds/2750988c501721e1a714f1e137f6396a966ce2d6/lib/classes/Payments/Stripe/Stripe/ApiRequestor.php Line: 114

    Thank you!

    Page URL:
    http://itshappeninghere.com/explorer_premium.php

    card JotForm thanks hello
  • Profile Image

    Answered by jefreylandicho on July 25, 2013 at 07:00 PM

    Please try encoding the Stripe API key manually and see if it resolves the issue.

    Is it also possible for you to reembed the form or using another embed code?

  • Profile Image

    Answered by ptw on July 26, 2013 at 02:19 PM

    Well, we have a custom feature that we had to stuff into the form - notice the map pin "drag and drop" feature that generates latitude and longitude coordinants - that being in there is preventing me from a standard embed.  My programmer is on vacation so my limited knowledge is leaving me high and dry.  But i just don't get where the conflict is.

    http://itshappeninghere.com/explorer_premium.php

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 26, 2013 at 08:29 PM

    @ptw

    Embed your form using iframe embed code, this should fixed the conflicts and might resolved the problem on your form. How to get Iframe Embed Code

    Let us know your findings. Regards!

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 26, 2013 at 08:34 PM

    @ptw,

    I see you are integrating something on the form that's why form source code has been used. Anyway, the conflict is with your existing jQuery script and the library used by JotForm which is protoype. This contradicts each other, here's how you can resolved it, you can pass this to your tech team. Avoiding Conflicts with Other Libraries | jQuery Learning Center

    Regards!