PayPal Business: payment errors while paying via card

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    ATLefebvre
    Asked on August 02, 2020 at 08:01 PM

    It says I am connected with our payment option, but the error below has been coming up for people trying to use it. This is odd as people were able to make payments a month or so ago, so I am not sure what happened.

    Thank you for the help.

    Bad Request (/payment-paypal-createorder) - The value of a field is either too short or too long.

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    Girish
    Answered on August 02, 2020 at 09:30 PM

    Could you confirm if you are referring to this form: https://form.jotform.com/201342804797155?

    If yes, is this error showing when users are paying via card or PayPal?

    I tested your form and could not replicate this error.

    Please review and let us know.

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    ATLefebvre
    Answered on August 02, 2020 at 09:33 PM

    Yes, that is the correct form. It seems to be by card.

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    Girish
    Answered on August 02, 2020 at 10:51 PM

    We apologize for the inconvenience.

    I am unable to replicate this same issue (exact error) at my end, but there does seem to be an issue with card payment on this particular PayPal payment field. I was unable to submit the form and there were multiple console errors.

    Let me escalate this to our back end team for further review. Once there is an update, we will let you know via this ticket link.

    Meanwhile, let me suggest that you clone the form and use a PayPal Checkout field on the form.

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    ATLefebvre
    Answered on August 14, 2020 at 08:30 PM

    We have figured out that it is only when the form is embedded into a google site. It works when there is a direct link

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    Girish
    Answered on August 14, 2020 at 09:32 PM

    Could you provide us your Google site link where you have embedded the form?