What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My saved forms are gone

    Asked by jeanums on July 25, 2013 at 07:13 PM

    I had a couple of forms saved. I changed my user name and password and all my asved forms are gone.

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    Answered by khrisell on July 25, 2013 at 08:42 PM


    The only form I see under your account jeanums is  Mendenhall Directory Information .

    Can you confim? Also, may I know the previous usernmae you used so that I can check with our database.

    Thank you and I will wait for your response.

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    Answered by jeanums on July 26, 2013 at 04:18 PM
    I found them under a different user name.

    Thank you,

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    JotForm Support

    Answered by EltonCris on July 26, 2013 at 08:43 PM

    Hi Jean,

    Glad to hear it. We'd also suggest to clear your browsers cache and cookies and relogin to your account, this might also help.

    Best Regards!