Please reactive my account

  • Profile Image
    tigor 
    Asked on August 04, 2020 at 12:36 AM

    Dear Support,


    Please release my account with email fda.smg1@gmail.com there are so many people filling out forms.

    Apologize for being detected as phishing or spam.

    Thank you for your understanding and cooperation.


    regards,

    -T-

    Screenshot
  • Profile Image
    jherwin
    Answered on August 04, 2020 at 04:47 AM

    Your account fdasmg1 is suspended because of this form: 202101814457446, it was found on your account and flagged as copyright logo scam.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.
    2. Your website or proof of affiliation to a legitimate institution.
    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Ticket #2489755 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension on your account.