My Reports : not able to delete existing reports

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    Nosway
    Asked on August 04, 2020 at 10:14 AM

    I built a couple test reports, when i delete them they go away. when i refresh page they come back, any way to get rid of them?

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    Jovanne_A
    Answered on August 04, 2020 at 11:30 AM

    Hi, thank you for reaching out to us.

    Can you please provide us which form you're currently working on? So we can further investigate the issue.

    I performed a test on our Report builder, built a couple of test reports, and deleted them, and I can't replicate the issue in my end. The reports were successfully deleted and never came back on the list.

    I would suggest clearing your browser's cache.
    Guide: https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

    I also deleted your form cache in our end as a precaution.

    Please give it a try and recheck the form. Let us know if the issue still persists.

    We look forward to your response.

  • Profile Image
    Nosway
    Answered on August 04, 2020 at 01:55 PM

    I cleared all browsing data and cache, it is still an issue: screenshots below

    when im in my reports:

    1596563895Capture1.JPG 

    Then i select and delete and i get a message saying their deleted:

     1596563906Capture2.JPG



    Then i click on the Trash its empty:

     1596563916Capture3.JPG

    Then i click my reports and their still there:

     1596563927Capture4.JPG

  • Profile Image
    jonathan
    Answered on August 04, 2020 at 04:28 PM

    We apologize for inconvenience. I was able to reproduced the issue as well on my account. I was not able to delete reports in the new My Reports page. 

    I have now submitted the bug ticket report to the backend team. We will notify you here and in your email once fixed.


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    Nosway
    Answered on August 14, 2020 at 08:57 AM

    Any update on this? 

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    Richie_P
    Answered on August 14, 2020 at 09:59 AM

    I have tested to delete the report and it seems to be working at my end.

    Screen cast:

    15974135531.gif

    Please give it a try and let us know if the issue still remains.

  • Profile Image
    Nosway
    Answered on August 14, 2020 at 10:01 AM

    Same issue, i click move to trash and they go away. I go to trash and they're not in there and when i click my reports they are all back in there. 



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    Nosway
    Answered on August 14, 2020 at 10:23 AM

    1597414973My Reports _ JotForm.gif

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    Basil_A
    Answered on August 14, 2020 at 10:57 AM

    Hi,

    The issue has already been raised to our back-end team. We do not have any updates yet, but could you tell me if deleting the reports from your forms page is working for you or not?

    1597417012chrome_jnL0Sl5dN6.png

    Thank you.


  • Profile Image
    Nosway
    Answered on August 14, 2020 at 12:04 PM

    Deleting them through the forms portion did work, my reports are now clear. 


    Thank you,