What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Putting account on hold.

    Asked by dgalat on July 26, 2013 at 03:05 PM

    One of the main reasons I chose Jotform was that I had read that you could put account on hold or deactivate the account and then open it back up when forms were needed again.

    What I would like to do is deactivate my account but keep my form available for future activation.

    Please feel free to contact me with steps needed to accomplish this.


    David Galat

    Web Developer


    Page URL:

  • Profile Image

    Answered by EliezerN on July 26, 2013 at 04:31 PM

    Thanks for contacting us.

    You can cancel your subscription of the paid plan you have. Once you cancel your subscription your account will downgrade to free account and your forms will be available, also you will be able upgrade your account whenever you want again, you can feel free to get a subscription with one of our paid plans again.

    To cancel your current subscription please follow these steps:

    1. Go to the Account page.

    2. Select Billing from the menu in the left side. There you will be able to switch your plan to the Starter one, which is free.

    And that's it.

    Shoud you have any other question, feel free to contact us.