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  • Profile Image

    Form Submissions differ from the form?

    Asked by Dingens on July 27, 2013 at 10:54 AM

    Hey

    these is a feedback form I created:

    http://form.jotformpro.com/jsform/31853729425965

    It has the general part on top, followed by a tutors part on the bottom.

    When I get the submission emails, all is fine, when I get the pdf all the info is there.

    See pic here:

    But the Excel and csv files only contain the lower part from "Cormac Byrne" down to Rolf Wagels. The other fields seem to be missing.

    What is going wrong?

    Thanks

    Rolf

    Submissions Emails feedback form excel CSV
  • Profile Image

    Answered by Dingens on July 27, 2013 at 10:56 AM

    Sorry, found it!

    You have to activate all the fields first. I never deactivated anything, shouldn't they be activated as a default?

    Cheers

    Rolf

  • Profile Image

    Answered by dinesh-it on July 27, 2013 at 01:49 PM

    Hi, Glad to know that you found a solution. Yes, By Default some of the fields like HTML Text and Headers will not be added by default. If you need, You have to activate those fields.

    Feel Free to ask if you need further clarification.

    Thank you.