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    Not able to a send an email to Donors after submission

    Asked by Dee on July 27, 2013 at 09:27 PM

    To give you an idea... on my form I have created several "conditions" so that once the donor makes a selection and press "continue" they should receive one of two thank you email. At first, everything was working smoothly and responsively however I've noticed when I input Paypal items in form and that after the donor click the given amount to donate then click on "continue" that the donor is redirected to Paypal but is not receiving a "Thank You" email. 

    I've tested this several times and still was not able to get a thank you email. Do you think that once the donor submit payment via Paypal and receive a confirmation from Paypal then and only then will they recieve our "Thank You" email?




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    JotForm Support

    Answered by EltonCris on July 27, 2013 at 11:38 PM


    Kindly check my response on your other thread here: http://www.jotform.me/answers/249342