What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How Can I send Thank You Email instead of Paypal pending notification ?

    Asked by ctcww on July 27, 2013 at 10:40 PM

    Once a person click continue on form, how can they receive a thank you email prior to submitting payment via email. At best they get an email from jotform stating "Pending Payment". FYI, my form has various conditions therefore is there another way to change this on my end or on tech support end?

    Here's an example of what I expect to happen:

    Once a person click " YES" on "Would you like to become one "

    Then they will select a donation amount then from the "Select amount of times..." they must choose 3rd

    Once they click Continue/they should receive  special submission "Thank You Email" but instead they receive just  pending payment.


    Thanks in advance!

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    JotForm Support

    Answered by jonathan on July 27, 2013 at 11:41 PM


    You can set the Pending Payment E-mail to YES to allow email even payment transactions were not done. You can find this property in the payment field.

    When set to YES, pending payments from submissions will still give notification email.

    Hope this help. Inform us if you need further assistance.