What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Change Payment Gateway Without Losing Product Data

    Asked by carpornracing on July 28, 2013 at 11:08 AM


    The template base for this form didn't use a payment processing system, hence was wondering how it could be changed to a paypal payment without losing all the data: http://www.jotform.me/carpornracing/products ?

    Page URL:

  • Profile Image

    Answered by jefreylandicho on July 28, 2013 at 01:34 PM

    Yes you can change it to PayPal without losing your product. In order for you to save the product, select 'Yes' when asked "Would you like to keep the products to be used with another payment gateway?". 

    If you are worried about losing your product when you made the changes, please create a clone form for your backup.

    If you have any other questions, please contact us again.

  • Profile Image

    Answered by carpornracing on July 28, 2013 at 01:47 PM

    Wait when i press paypal it says i have to delete the other one first. So you meant delete the other one first?

  • Profile Image

    Answered by jefreylandicho on July 28, 2013 at 03:27 PM

    Yes you will need to delete the existing payment gateway for you to use Paypal as you are only allowed to used one payment gateway per form.