- agenciaavAsked on July 28, 2013 at 01:47 PM
hello, my forms were disabled from nothing, did not understand the reason but please pass me a position because I use the forms to something very serious and if the problem persists or happens again I may not be able to use more ...
I'm waiting the return ..
thank youPage URL:
- EliezerNAnswered on July 28, 2013 at 02:26 PM
Thanks for contacting us.
I checked your account and I found it was autosuspended by our Phishing Detector System due to the form Formulário de Cadastro which has a Password field. JotForm won't tolerate that kind of forms, as in the past users used those forms for ilegal acts, so that is clearly against of our Terms and Conditions of use now.
But I have also found that that is the only form of that kind you have and all the others are clean, so I have re-activated your account and you have to delete that form and avoid to create forms like that, otherwise the system will suspend your account again and we won't be able to re-activate it. Please try to access to your account and check if your forms are available now.
- agenciaavAnswered on July 28, 2013 at 03:03 PM
hello, thank you immensely return the support guys is great, the response was very quick, I just ask you to explain better what happened or what I did wrong so I can stay aento and so my account does not get locked again, , await more detailed explanation of what happened ...
- jefreylandichoAnswered on July 28, 2013 at 03:53 PM
Please refer to this page for our terms and conditions on using Jotform. What happened is our phishing system found one of your field which is requesting for a password. Requesting of a password is against Jotform terms and conditions the reason your account was suspended.
- agenciaavAnswered on July 28, 2013 at 04:39 PM
let me see if I understand, someone accessed the form and entered in the fields one malicious code requesting the password or that I was shifted into a tool that prompts password or something, I still do not understand why ... I need to know more clearly to prevent the next time, enjoy and please pass me how to make it not happen more ...
- khrisellAnswered on July 28, 2013 at 05:29 PM
- agenciaavAnswered on July 28, 2013 at 11:38 PM
hello, I need yes, I still do not fully understand .... try to explain in a more secular, what I'm trying to understand is actually the problem was caused by min or some malicious code and independent of the way as acoteceu I can prevent this from happening to more ...
- sidharth_kchAnswered on July 29, 2013 at 12:41 AM
Let me try to explain this.
JotForm cannot be used for authentication. You should not add any password field in your form.
As suggested by my colleague, please remove the "Senha" field from your form "Formulário de Cadastro" to avoid the automatic suspension of your account by our anti-phishing system.
Should you have any questions please feel free to contact us.