Not able to download file

  • rajsingh1857007
    Asked on August 6, 2020 at 9:03 AM

    not able to download a file from a link send to me by other user. it always show 404 screen

    Page URL: https://www.jotform.com/uploads/avattem/202084761366456/4724265123424090013/Sharanya%20Resume%20final-1.pdf
  • Krishna_D
    Replied on August 6, 2020 at 9:32 AM

    Hello rajsingh

    Can you please let us know from which platform are you trying to download the link? Is it from email attachment? Or is it a direct link? Or from a mobile?

    Moreover copy the link address and try to open it with incognito mode.

    If it didn't work then please try to open the link while being logged in , in Jotform.

    Thank you!


  • rajsingh1857007
    Replied on August 6, 2020 at 11:18 AM

    I am having links in my excel sheet and I am coping the link and simply pasting it on google Chrome url box. I also tried in incognito but same problem. I also tried while been logged in. But same error screen. 

  • rajsingh1857007
    Replied on August 6, 2020 at 12:18 PM

    What to do? 

  • Krishna_D
    Replied on August 6, 2020 at 1:36 PM

    Please provide us with the link to the form which is producing such issues.

    Thank you!

  • ayuparmar
    Replied on August 6, 2020 at 10:51 PM

    https://www.jotform.com/uploads/avattem/202084761366456/47242651234240
    90013/Sharanya%20Resume%20final-1.pdf

    Will the user need to give access or permission to me who made this? 

  • Vick_W Jotform Support
    Replied on August 6, 2020 at 11:46 PM

    Yes, that is correct. You will need permission to access it. In fact, they will have to disable the following option in the account settings for you to access the file.

    1596771879screenshot Screenshot 10

    Let us know if you need further assistance.

    Thanks.