My account is suspended.

  • Profile Image
    Melamed
    Asked on August 07, 2020 at 12:42 AM

    Hi 

    my account ragusaminerals@gmail been suspended 

    I outsourced a form to be developed so I am not sure what has been done 



    Screenshot
  • Profile Image
    ashwin_d
    Answered on August 07, 2020 at 02:31 AM

    I did check your account and found that it is currently suspended as your form is suspected to be used for phishing. I am escalating this issue to our form review team. We will get back to you as soon as we have any update from them.

  • Profile Image
    ashwin_d
    Answered on August 07, 2020 at 02:53 AM

    Please note that we have automated anti-phishing filter which scans all forms. It seems your account was suspended by our anti-phishing filter by mistake. 

    We have activated your account and your form is back online. Do try to log in to your Jotform account and get back to us if you have any trouble. 

  • Profile Image
    Melamed
    Answered on August 07, 2020 at 03:28 AM
    Hi
    The account is ragusaminerals@gmail.com
    The form was created for me via an outsourcing company
    Please advise what needs to be done br/>...
  • Profile Image
    Melamed
    Answered on August 07, 2020 at 03:28 AM
    The form is not been used for phishing we need to data for an equity
    application
    ...
  • Profile Image
    Melamed
    Answered on August 07, 2020 at 03:28 AM
    What about my IP address which has been blocked
    ...
  • Profile Image
    jherwin
    Answered on August 07, 2020 at 04:29 AM

    Since forms are created everyday for phishing activities such as: stealing credit card information, social security numbers, login credentials, child pornography, banking information, etc; our Phishing Detector Tool automatically suspends forms that may contain words related to such activities.

    We apologize for the inconvenience this may have caused to you. Your IP address is also whitelisted, please try to login to your account again and let us know if you still encounter any issues.

  • Profile Image
    Melamed
    Answered on August 08, 2020 at 07:28 AM
    Hi
    I can’t open my account it want let me in my form is been used for my
    business
    It is not for phishing
    Please active my account ragusaminerals@gmail.com
    ...
  • Profile Image
    Melamed
    Answered on August 08, 2020 at 08:28 AM
    Please can you fix
    ...
  • Profile Image
    ashwin_d
    Answered on August 08, 2020 at 09:46 AM

    I did check your account and found that it is already active. It seems one of my colleague activated your account already. 

    I would suggest you to please try to sign in to your Jotform account and get back to us if you have any trouble. If you still see a message that your IP is blocked, please let us know your current IP address, and we will take a look. Please click on the following URL to know your current IP address: https://whatismyipaddress.com/

    We will wait for your response.

  • Profile Image
    Melamed
    Answered on August 08, 2020 at 10:28 AM
    Hi
    The forms are not working in my account
    The form equity application form says it is disabled and I have not
    disabled it
    ...
  • Profile Image
    Melamed
    Answered on August 08, 2020 at 10:28 AM
    My form don’t work I can access equity application form it says it’s
    disabled
    ...
  • Profile Image
    Melamed
    Answered on August 08, 2020 at 10:28 AM
    There is no reason why form should be disabled it’s just an application
    form for shares
    ...
  • Profile Image
    Melamed
    Answered on August 08, 2020 at 10:28 AM
    Please can you enable all my forms
    ...
  • Profile Image
    Melamed
    Answered on August 08, 2020 at 10:28 AM
    Hi I can’t edit equity offer application. Form
    It says it’s disabled ???
    ...
  • Profile Image
    Melamed
    Answered on August 08, 2020 at 11:28 AM
    Please advise
    ...
  • Profile Image
    Patrick_R
    Answered on August 08, 2020 at 12:51 PM

    Hello! We'll reply to your query here: https://www.jotform.com/answers/2499469-Unable-to-access-account-suspended

    Please avoid creating duplicate issues as we always reply to all queries, it also helps us serve you better.

    Thank you!