What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Google Drive Integration File Not Syncing Due To Size

    Asked by visionarymonkey on July 29, 2013 at 10:18 AM

    I have set up my forms to integrate with my google drive account, but not all files get synced.  The form successfully creates a folder and also creates a pdf in the folder summarizing the the details of the form in my google drive account, but some of the upload files do not show up.  Is there a fix for this?  I have plenty of space on my google drive account.  Is it a file size limitation on the JotForm side?

    Thanks for your help.

  • Profile Image

    Answered by jefreylandicho on July 29, 2013 at 10:47 AM

    Please try reintegrating your Google Drive integration and see if it resolves the issue. It is also possible that some delay may happen if the file is quite large before it sync in.

    If the issue still persist, please provide us which form you are experiencing this issue. Also, if you could provide us how we can replicate the issue, that would also be great as I was unable to replicate the same issue.

  • Profile Image

    Answered by visionarymonkey on July 29, 2013 at 10:55 AM

    I have tried reintergrating, but I have the same results.  The file is rather large... almost 500 MB.  Delay does not seem to be the issue because the form has been submitted several days ago and the files are still not listed in my google drive account.  As mentioned above...it is successfully creating folders on my google drive as well as populating the folder with the pdf summarizing the form.  The form that is the issue is called "MOD Design Form"  I have tested it during a preview on JotForm and tested it embedded on my site... Neither work.  My first assumption is that its related to the size of the file, because smaller sized files go through fine.

  • Profile Image

    Answered by jefreylandicho on July 29, 2013 at 11:21 AM

    You are probably correct regarding the file size. I have forwarded your query to our developers for clarification if there is a limit on Google Drive API file upload. Please wait for their response regarding this issue.

  • Profile Image

    Answered by visionarymonkey on July 30, 2013 at 03:13 PM

    Any progress on finding out if there is any file size limitation for the Google Drive API?

  • Profile Image

    Answered by KadeJM on July 30, 2013 at 04:00 PM

    At the moment it seems that our Development Team is busy but you're question has been assigned to one of our Development Team Members who will respond to you as soon as they can which may take a little bit longer. So we greatly appreciate any further patience you can give us until then.