Can you confirm if you revert my payment?

  • Profile Image
    jsegoviahn
    Asked on August 07, 2020 at 01:24 PM
    Hi... can you confirm if you revert my payment?
  • Profile Image
    ashwin_d
    Answered on August 07, 2020 at 01:24 PM

    I did check your account and found that you have active silver monthly subscription plan. The subscription payment was received on Jul 19, 2020 and subscription will renew on Aug 19, 2020. 

    We have not reverted any subscription payment. What is the issue you are having?


    We will wait for your response.

  • Profile Image
    José Segovia 
    Answered on August 07, 2020 at 02:01 PM

    In may I pay a subscription plantplan PayPal. However, I didn't upgrade accordingly.

    I wrote to you guys and you recommended to me to pay with credit card... So I did.

    But the PayPal payment wasn't revert or use for my plan.


  • Profile Image
    Amin_N
    Answered on August 07, 2020 at 03:02 PM

    Could you please allow me some time to closely look into this?

    I promise I will be right back the soonest I can.

    Your patience is most appreciated.

  • Profile Image
    Segovia_jose
    Answered on August 07, 2020 at 03:28 PM
    Of course. Thank you
    ...
  • Profile Image
    Amin_N
    Answered on August 07, 2020 at 05:51 PM

    Thank you for patiently waiting.

    Kindly note that we've issued you a full refund of $39.00.

    Please expect the refund to reflect on your PayPal account within 3 to 5 business days.

  • Profile Image
    Segovia_jose
    Answered on August 07, 2020 at 06:28 PM
    Thank you for your response. I will revert to you as soon as possible to
    confirm.
    ...
  • Profile Image
    Segovia_jose
    Answered on August 10, 2020 at 11:28 AM
    I just received a notification from Paypal regarding the refund.
    Thanks
    ...