What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade account from Premium to Professional

    Asked by texrah on May 10, 2011 at 12:48 PM

    I am trying to Downgrade account from Premium to Professional.  When I click "cancel" under Account, it directs me to Pay Pal.  I looked on the forum and saw that I need to go through Plimus.  When I successfully log onto that account, I don't see any options to cancel or downgrade anything.  Help!

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    JotForm Support

    Answered by liyam on May 10, 2011 at 02:38 PM

    Hello texrah,

    I guess what you meant was from Professional to Premium.

    We are actually using two different payment gateways.  We use Paypal for paypal payment options, and the other one is Plimus for credit card payment options.

    I have checked your account and it seems that you're able to cancel the subscription already.

    Your account will stay Professional until May 12. You may then resubscribe with us for Premium subscription.

    If you have other questions or concerns, please let us know.

    Thanks and warm regards,