Upcoming theme>>Date Picker Field: Unable to click the calendar on the Date Picker field

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    omdoodness
    Asked on August 08, 2020 at 09:34 PM

    I made an online order form. my clients and I are having problems with the date and time tab. its not allowing me to click or see a drop down calendar to choose a specific date. what am I doing wrong? please advise

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    roneet
    Answered on August 08, 2020 at 10:18 PM

    I was able to replicate the issue. Let me troubleshoot further and get back to you.

    Thanks.

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    roneet
    Answered on August 09, 2020 at 10:39 PM

    We are sorry for the inconvenience this has caused.

    I was able to replicate the issue on my cloned form too. Let me escalate this to our backend team. We will keep you posted on the updates.

    Thanks.


  • Profile Image
    roneet
    Answered on August 09, 2020 at 10:39 PM

    We are sorry for the inconvenience this has caused.

    I was able to replicate the issue on my cloned form too. Let me escalate this to our backend team. We will keep you posted on the updates.

    Thanks.


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    roneet
    Answered on August 09, 2020 at 10:47 PM

    When I re-applied the new upcoming theme then the date picker started working once again. The Calendar icons are clickable on it. Please do not re-apply the theme on your live form as it will reset the changes on your form.

    Here is the cloned form link:

    https://form.jotform.com/202218108888964

    You may clone the above form to your account.

    Thanks.

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    matthew
    Answered on August 19, 2020 at 05:42 AM

    Hello @omdoodness,

    The problem is resolved, now. If the problem persists, please let us know.

    We would be happy to help you.

    Regards,