Not receiving a client's email and they aren't getting their notification email. Please help?

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    PhotoStories
    Asked on July 29, 2013 at 10:48 PM

    Hi there,

     

    I've been using your forms for a while and it's great, but one of my clients have submitted her details twice now, and I'm not getting any of her emails neither does she get any notification. I have submitted a test myself and got the email. I'm just worried that there might be other emails I'm not getting resulting in me loosing business :( How can I check how many and what emails have bounced or haven't delivered?

     

    The specific form in question is: http://www.jotform.com//?formID=32038428583861

     

    Looking forward to your reply :)

     

    Kind Regards

    Venessa @ Photo Stories Photography

  • Profile Image
    Welvin
    Answered on July 29, 2013 at 11:04 PM

    Hi Venessa,

    Have you check your Spam Folder? Although, this shouldn't be the case but can you please take a look? Ask your client as well.

    You can refer to this guide for more information: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.

    Thanks

  • Profile Image
    PhotoStories
    Answered on July 29, 2013 at 11:29 PM

    Hi there, 

    Yes, checked spam folder and it's not in there either. 

    Thanks

    Venessa

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    dinesh-it
    Answered on July 29, 2013 at 11:43 PM

    Hi, I checked your form and found that you have added a reply to email field as a Field in your form but you not mentioned that field as Required. 

    Please Note that, in this case if the person not entered a valid email ID in that field, both Notification and Autoresponder will get such problems.

    My Suggestion is Make that field as required and test it again.

     

    Thank you.

  • Profile Image
    PhotoStories
    Answered on July 30, 2013 at 12:04 AM

    Oh cool thanks! Will try and test again :)

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    sidharth_kch
    Answered on July 30, 2013 at 12:15 AM

    @PhotoStories

    Sure, please test and let us know if you continue to have this issue.

    Thanks.