- PhotoStoriesAsked on July 29, 2013 at 10:48 PM
I've been using your forms for a while and it's great, but one of my clients have submitted her details twice now, and I'm not getting any of her emails neither does she get any notification. I have submitted a test myself and got the email. I'm just worried that there might be other emails I'm not getting resulting in me loosing business :( How can I check how many and what emails have bounced or haven't delivered?
The specific form in question is: http://www.jotform.com//?formID=32038428583861
Looking forward to your reply :)
Venessa @ Photo Stories Photography
- JotForm SupportWelvinAnswered on July 29, 2013 at 11:04 PM
Have you check your Spam Folder? Although, this shouldn't be the case but can you please take a look? Ask your client as well.
You can refer to this guide for more information: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.
- PhotoStoriesAnswered on July 29, 2013 at 11:29 PM
Yes, checked spam folder and it's not in there either.
- dinesh-itAnswered on July 29, 2013 at 11:43 PM
Hi, I checked your form and found that you have added a reply to email field as a Field in your form but you not mentioned that field as Required.
Please Note that, in this case if the person not entered a valid email ID in that field, both Notification and Autoresponder will get such problems.
My Suggestion is Make that field as required and test it again.
- PhotoStoriesAnswered on July 30, 2013 at 12:04 AM
Oh cool thanks! Will try and test again :)
- sidharth_kchAnswered on July 30, 2013 at 12:15 AM
Sure, please test and let us know if you continue to have this issue.