What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    13 new messages / same form response?

    Asked by seangarcia on July 29, 2013 at 11:07 PM

    I am trying to determine why I received 13 messages in my inbox for a single form response.  Have you seen this type of issue before, or would it be a user error (or 12 user errors :).

    Any ideas would help. 



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    JotForm Support

    Answered by Welvin on July 29, 2013 at 11:24 PM

    Hi Sean,

    No, that is a rare case. Would you please try to re-embed your form using our iframe method: How to Get Form iFrame Codes. Then, clear your forms cache: How to Clear your Form Cache.

    Let us know if that will happen again.