What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way for me to setup the email notification so that I can reply to it and my reply goes to the customer?

    Asked by marshallartsphotos on July 30, 2013 at 12:03 AM
    email email notification
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    Answered by khrisell on July 30, 2013 at 12:28 AM

    Hello,

    To be able to achieve that, you must configure the "Reply-to" email under

    Set-up & Embed>> Email Alert>> Notifications.

    Under Reply-to option, choose the email field you have on your form. In this sample I made, I named the field "Customer Email".

     

    Here's a video I created for you.

    https://shots.jotform.com/khrisell/Reply_To_Instruction.swf <<--Click here for larger View

    Kindly let us know if you need further assistance.

    Thank you for using JotForm.

  • Profile Image

    Answered by marshallartsphotos on July 30, 2013 at 12:31 AM

    Thanks for the quick response.  I will test this out

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    Answered by khrisell on July 30, 2013 at 12:33 AM

    You are most welcome!

    We are glad to be any help with your JotForm needs.

    Feel free to contact us anytime.

    Thank you for using JotForm.