What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submissions that are downloaded as Excel File has Error.

    Asked by shaunlovatt on July 30, 2013 at 12:01 PM

    When downloading the excel reports the names are missing from the report. I receive an error in excel saying that some of the content has to be recovered.

  • Profile Image

    Answered by dinesh-it on July 30, 2013 at 01:06 PM

    Hi, I tried to download Submissions in Excel on both of your form submissions and I am able to replicate this issue in you form http://www.jotformeu.com/form/23323256492351 Submissions.

    sorry for the inconvenience. I will escalate this issue to our development team. Will Update you once the Problem is solved.


    Thank you.

  • Profile Image
    JotForm Founder

    Answered by aytekin on July 31, 2013 at 11:51 AM

    We opened a bug ticket about it. Please use the CSV option for now instead. 

  • Profile Image

    Answered by ryanbertrand on August 02, 2013 at 04:09 AM

    Fix this error via repair excel file 2010

    This guide http://www.repairexcel2010.excelrepairtoolbox.com will prompt you how to do it 

  • Profile Image

    Answered by BasecampMM on May 13, 2014 at 04:55 PM

    Ok I'm having this problem on my Mac. It downloads the report but it is 0 bytes and won't open in Excel. I have an updated excel program, and I can open other excel docs just fine.