Submissions that are downloaded as Excel File has Error.

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    shaunlovatt
    Asked on July 30, 2013 at 12:01 PM

    When downloading the excel reports the names are missing from the report. I receive an error in excel saying that some of the content has to be recovered.

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    dinesh-it
    Answered on July 30, 2013 at 01:06 PM

    Hi, I tried to download Submissions in Excel on both of your form submissions and I am able to replicate this issue in you form http://www.jotformeu.com/form/23323256492351 Submissions.

    sorry for the inconvenience. I will escalate this issue to our development team. Will Update you once the Problem is solved.

     

    Thank you.

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    aytekin
    Answered on July 31, 2013 at 11:51 AM

    We opened a bug ticket about it. Please use the CSV option for now instead. 

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    ryanbertrand
    Answered on August 02, 2013 at 04:09 AM

    Fix this error via repair excel file 2010

    This guide http://www.repairexcel2010.excelrepairtoolbox.com will prompt you how to do it 

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    BasecampMM
    Answered on May 13, 2014 at 04:55 PM

    Ok I'm having this problem on my Mac. It downloads the report but it is 0 bytes and won't open in Excel. I have an updated excel program, and I can open other excel docs just fine.